Public Courses

Advanced Sales Techniques

Overview Objectives Course Content Methodology Discover a new attitude towards selling, and improve your skills to be successful in cross selling, up selling and overcoming resistance. This intensive program covers a huge range of selling skills and knowledge to improve performance and increase your company’s profits. Delegates will explore all the skills they need to …

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Business Etiquette Effective Work Habits

Overview Objectives Course Content Methodology Success in any industry relies on relationships, whether with co-workers, clients, suppliers or investors. When you are well-mannered and considerate in dealing with others, you create engaging, productive and long term business relationships. This workshop will introduce delegates to business etiquette, as well as provide guidelines for the practice of …

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Work-Life Balance

Overview Objectives Course Content Methodology The percentage of time we spend working is still on the rise, leaving free time restricted to a few short hours a week and life can seem like one long work day after another. We can spend well beyond our contracted hours at our jobs. Many of us never leave …

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Time and Stress Management

Overview Objectives Course Content Methodology Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis – stress declines and personal productivity soars! These highly …

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Assertiveness Skills

Overview Objectives Course Content Methodology Being assertive is one of the most important skills that you can have. In today’s competitive environment, you need to be assertive when delegating, chairing, negotiating, motivating, selling, leading and disagreeing. It is also important to Recognize and understand that different cultural expectations and demands place limitations and restrictions on …

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Emotional Intelligence

Overview Objectives Course Content Methodology The rules for the workplace are gradually changing and we are judged completely differently to how we would have been twenty years ago. How intelligent you are, how much training you have had, or your qualifications, do not play the central role they once did. Employers are now concerned with …

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Technical Report Writing

Overview Objectives Course Content Methodology Technical writing needs to be as understandable as possible, and more often than not, needs far less detail. Many readers of technical reports, such as senior managers, may not fully understand the technical jargon. When writing technical reports, the author must be able to translate complex findings and analysis into …

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Report Writing

Overview Objectives Course Content Methodology Good reports are well-written, clearly structured and expressed in a way that holds the reader’s attention and meets their expectations. Therefore, it is imperative that when writing reports, one should possess the right techniques and strategies to addresses the difficulties of thinking through and writing a report. This program covers …

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Advanced Business Writing Skills

Overview Objectives Course Content Methodology Discover proven techniques to simplify your message, adapt to and connect with various audiences, structure emails and letters, edit your draft, strengthen your style and captivate your target readers. With so much business communication happening through writing – from emails to reports to instant messaging – good business writing has …

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Business Writing Skills

Overview Objectives Course Content Methodology Today’s market is highly competitive and requires a sophisticated understanding of the mechanics of sales, marketing and branding, and plan of implementation. Marketing managers have to understand the essential marketing drivers in order to make sound decisions. This program is intended as an intensive primer on the essentials of marketing, …

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