Problem Solving and Decision Making

  • Overview
  • Objectives
  • Course Content
  • Methodology

Explore a variety of approaches to solve problems and make decisions. This workshop is a blend of trainer-led and experiential learning. It identifies the key concepts of creative thinking and problem solving. It gives the delegates a range of versatile and effective techniques; ideal for those seeking new answers to old problems, and those in search of first-time solutions to major new problems.

On this course, delegates will learn how to approach problems holistically by first identifying, then analyzing the situation before moving to solution development.

  • Define what is a problem and the different types of problems
  • Recognize the importance of dealing with the cause of a problem
  • Identify barriers to solving problems and how to overcome them
  • Understand the different techniques to define and resolve simple and complex problems
  • Learn how to apply logical and creative approaches to solving problems and making decisions
  • Explore traditional and creative tools for to generate solutions
  • Learn the effective ways on how to create an innovative environment in your workplace
  • Understand the different thinking styles
  • Analyze the functions of the hemisphere of our brain
  • Understand the different decision-making models
  • Recognize the different decision-making traps and how to avoid them
  • Know the stages of the decision-making process
  • Identify various questioning techniques and how to use them in decision making
  • Explore ways to approach the right people at the right time to get the right answers
  • Apply different decision-making tools and implement decisions effectively

Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.


Day One

Defining problem

·         What is a problem?

·         Different types of problems

·         Convergent and divergent problems

·         Prioritizing the problem

·         Problem solvers – the different types

Why do problems arise?

·         How to Recognize a problem

·         Analyzing the causes of problems

·         Writing a problem statement

·         Negative and positive approaches to problems

·         Taking ownership of the problem

Problem solving tools

·         6-step problem solving technique

·         Fishbone diagram

·         Fact finding

·         The ‘cause and effect’ method

·         Pareto analysis – 80/20 rule

·         Mapping the problem – force field analysis


Day Two

What is creative thinking?

·         Types of thinking

·         Conscious and subconscious mind

·         Types of conditioning

·         Barriers to creativity

Creative thinking tools

·         The ‘why-why’ and ‘how-how’ method

·         The ‘matrix’

·         Brainstorming

·         Mind mapping

·         The benefits of each technique

Becoming a creative thinker

·         The hemispheres of the brain

·         Why we restrict our thinking

·         How to think beyond those limits

·         Eliminating barriers to innovation

·         How to challenge your own assumptions

·         Evaluating and implementing ideas


Day Three

Decision making

·         What is a decision?

·         Stages of decision making

·         Factors affecting decision making

·         Decision making models

·         Decision making traps

Decision making tools

·         Analyzing options

·         Decision analysis

·         The approach – information: data and facts

·         Investigating each solution

·         Designing contingency plans

·         Integrating of preventive and contingent actions

·         Risk analysis

Implementation – putting it into practice

·         Identifying appropriate resources

·         Allocation and organization of resources

·         Delegating tasks

·         Record keeping

·         Setting realistic ‘time frames’

·         Monitoring progress

The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

·         Group discussion

·         Individual and syndicate activities

·         Individual and group tasks

·         Case studies

·         Role plays

·         Audio and video evaluation

·         Action planning

·         Experiential learning games

·         Presentations


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