Explore a variety of approaches to solve problems and make
decisions. This workshop is a blend of trainer-led and experiential learning.
It identifies the key concepts of creative thinking and problem solving. It
gives the delegates a range of versatile and effective techniques; ideal for
those seeking new answers to old problems, and those in search of first-time
solutions to major new problems.
On this course, delegates will learn how to approach problems holistically by first identifying, then analyzing the situation before moving to solution development.
- Define what is a problem and the different types of problems
- Recognize the importance of dealing with the cause of a problem
- Identify barriers to solving problems and how to overcome them
- Understand the different techniques to define and resolve simple and complex problems
- Learn how to apply logical and creative approaches to solving problems and making decisions
- Explore traditional and creative tools for to generate solutions
- Learn the effective ways on how to create an innovative environment in your workplace
- Understand the different thinking styles
- Analyze the functions of the hemisphere of our brain
- Understand the different decision-making models
- Recognize the different decision-making traps and how to avoid them
- Know the stages of the decision-making process
- Identify various questioning techniques and how to use them in decision making
- Explore ways to approach the right people at the right time to get the right answers
- Apply different decision-making tools and implement decisions effectively
Below is an example
of the course content. The content can be ‘tailored’ to meet the exact
requirements of the client.
Day One
Defining problem
·
What
is a problem?
·
Different
types of problems
·
Convergent
and divergent problems
·
Prioritizing
the problem
·
Problem
solvers – the different types
Why do problems arise?
·
How
to Recognize a problem
·
Analyzing
the causes of problems
·
Writing
a problem statement
·
Negative
and positive approaches to problems
·
Taking
ownership of the problem
Problem solving tools
·
6-step
problem solving technique
·
Fishbone
diagram
·
Fact
finding
·
The
‘cause and effect’ method
·
Pareto
analysis – 80/20 rule
·
Mapping
the problem – force field analysis
Day Two
What is creative thinking?
·
Types
of thinking
·
Conscious
and subconscious mind
·
Types
of conditioning
·
Barriers
to creativity
Creative thinking tools
·
The
‘why-why’ and ‘how-how’ method
·
The
‘matrix’
·
Brainstorming
·
Mind
mapping
·
The
benefits of each technique
Becoming a creative thinker
·
The
hemispheres of the brain
·
Why
we restrict our thinking
·
How
to think beyond those limits
·
Eliminating
barriers to innovation
·
How
to challenge your own assumptions
·
Evaluating
and implementing ideas
Day Three
Decision making
·
What
is a decision?
·
Stages
of decision making
·
Factors
affecting decision making
·
Decision
making models
·
Decision
making traps
Decision making tools
·
Analyzing
options
·
Decision
analysis
·
The
approach – information: data and facts
·
Investigating
each solution
·
Designing
contingency plans
·
Integrating
of preventive and contingent actions
·
Risk
analysis
Implementation – putting it into practice
·
Identifying
appropriate resources
·
Allocation
and organization of resources
·
Delegating
tasks
·
Record
keeping
·
Setting
realistic ‘time frames’
·
Monitoring
progress
The foundation of our training is anchored in activity-based
experiential learning. This methodology takes into consideration different
learning and communication styles, and more importantly language and cultural
differences. It is through active participation that the adoption and
application of theory is expedited.
Our training team pays careful attention to planning and
designing effective instructional methods essential for the transfer of
knowledge. It is the creative skill of our management trainers and consultants
that reveal untapped skills of the delegates through:
·
Group
discussion
·
Individual
and syndicate activities
·
Individual
and group tasks
·
Case
studies
·
Role
plays
·
Audio
and video evaluation
·
Action
planning
·
Experiential
learning games
·
Presentations