The rules for the workplace are gradually changing and we are
judged completely differently to how we would have been twenty years ago. How
intelligent you are, how much training you have had, or your qualifications, do
not play the central role they once did. Employers are now concerned with how
you handle yourselves and each other.
Emotional Intelligence (EI) makes the difference between average
performers and star performers. Exceptional employees appear to be those who
have greater levels of self-awareness and who are not only able to manage
themselves but are also able to understand and work effectively with others.
- Gain a better understanding of how Emotional Intelligence impacts our lives
- Learn how to become more self-aware
- Manage yourself and your emotions more efficiently
- Know how to deal with conflict situations
- Understand the principles of feedback – giving and receiving
- Define the various EI competencies and identify areas for improvement as needed
- Identify your personal strengths and blind sports revealed through Personality Profiling, the Johari Window and EI self-assessments.
Day One
Emotional intelligence
·
What
is emotional intelligence (EI)?
·
The
difference between emotional quotient and intelligence quotient
·
Intrapersonal
versus interpersonal
·
Is
EI learnable?
Emotional intelligence
in the workplace
·
The
benefits of EI
·
Qualities
of an EI manager
·
Using
emotional intelligence to be more proactive
·
Empathy
and active listening
Self-awareness
·
Getting
in ‘touch’ with your feelings
·
Understanding
how your feelings affect your behavior
·
Taking
‘control’ of your emotions
Self-confidence
·
What
makes us lose confidence in ourselves
·
Developing
our self-confidence
·
Giving
others confidence
·
Addressing
praetor’s principle; 80:20
Day Two
Self-management
·
Understanding
your ‘Johari window’
·
Identifying
conflict situations
·
Understanding
our own filtering systems
·
Active
listening: understanding and being understood
Self-motivation
·
Understanding
motivators and de-motivators
·
Maintaining
a positive ‘frame of mind’
·
Believing
that the ‘whole is greater than the sum of the parts’
Handling effective
relationships
·
Behavioral
styles
·
Social
skills
·
Self-development:
developing yourself interpersonally and ‘interpersonally’
Setting SMART goals and objectives
to develop your EI
·
Identifying
personal goals and objectives
·
Developing
a personal action plan
·
Implementing
the action plan
·
Agreeing
an effective follow up process
The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited. Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:
- Group discussion
- Individual and syndicate activities
- Individual and group tasks
- Case studies
- Role plays
- Audio and video evaluation
- Action planning
- Experiential learning games
- Presentations
- Assessments