Emotional Intelligence

  • Overview
  • Objectives
  • Course Content
  • Methodology

The rules for the workplace are gradually changing and we are judged completely differently to how we would have been twenty years ago. How intelligent you are, how much training you have had, or your qualifications, do not play the central role they once did. Employers are now concerned with how you handle yourselves and each other.

Emotional Intelligence (EI) makes the difference between average performers and star performers. Exceptional employees appear to be those who have greater levels of self-awareness and who are not only able to manage themselves but are also able to understand and work effectively with others.


  • Gain a better understanding of how Emotional Intelligence impacts our lives
  • Learn how to become more self-aware
  • Manage yourself and your emotions more efficiently
  • Know how to deal with conflict situations
  • Understand the principles of feedback – giving and receiving
  • Define the various EI competencies and identify areas for improvement as needed
  • Identify your personal strengths and blind sports revealed through Personality Profiling, the Johari Window and EI self-assessments.

Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.


Day One

Emotional intelligence

·         What is emotional intelligence (EI)?

·         The difference between emotional quotient and intelligence quotient

·         Intrapersonal versus interpersonal

·         Is EI learnable?

Emotional intelligence in the workplace

·         The benefits of EI

·         Qualities of an EI manager

·         Using emotional intelligence to be more proactive

·         Empathy and active listening


·         Getting in ‘touch’ with your feelings

·         Understanding how your feelings affect your behavior

·         Taking ‘control’ of your emotions


·         What makes us lose confidence in ourselves

·         Developing our self-confidence

·         Giving others confidence

·         Addressing praetor’s principle; 80:20


Day Two


·         Understanding your ‘Johari window’

·         Identifying conflict situations

·         Understanding our own filtering systems

·         Active listening: understanding and being understood


·         Understanding motivators and de-motivators

·         Maintaining a positive ‘frame of mind’

·         Believing that the ‘whole is greater than the sum of the parts’

Handling effective relationships

·         Behavioral styles

·         Social skills

·         Self-development: developing yourself interpersonally and ‘interpersonally’

Setting SMART goals and objectives to develop your EI

·         Identifying personal goals and objectives

·         Developing a personal action plan

·         Implementing the action plan

·         Agreeing an effective follow up process


The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited. Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

  • Group discussion
  • Individual and syndicate activities
  • Individual and group tasks
  • Case studies
  • Role plays
  • Audio and video evaluation
  • Action planning
  • Experiential learning games
  • Presentations
  • Assessments
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