Coaching is now Recognized as the most effective way of
developing people within an organization. It is an invaluable tool for managers
who want to motivate and support their team to improve performance and manage
change. Most organizations today utilize coaching to build alignment,
accelerate goals, and develop current and future leaders. Corporate coaching is
increasingly Recognized as a flexible and effective way of supporting staff to
develop new skills and confidence. This course is designed to help managers
understand coaching, how coaching fits with effective management and to acquire
practical coaching techniques to use in their everyday work.
- Understand the basic principles of coaching
- Understand the role coaching plays in meeting an organization’s business challenges
- Develop a comprehensive coaching approach
- Encourage coaching conversations throughout the organization
- Understand the difference between coaching and mentoring.
- Know how to implement coaching as part of your management style.
- Define the organization’s role in the coaching process.
- Analyze the barriers to effective coaching
- Know the resources required when conducting a coaching program
- Manage and maintain professional relationships during coaching
- Understand how to coach your team members to maximize their performance
- Explore the different learning styles and how to effectively adapt your coaching style
- Manage personal emotions so that they do not interfere with the coaching session.
- Understand the steps in conducting coaching meetings
- Identify what needs to be documented during a coaching process
- Employ proven questioning techniques and provide effective feedback
Below is an example
of the course content. The content can be ‘tailored’ to meet the exact
requirements of the client.
Day One
Introduction to coaching
·
What
is coaching?
·
Types
of coaching
·
Benefits
of coaching
·
The
difference between coaching, counselling and mentoring
·
The
key stages of coaching
The role of the team leader or manager as coach
·
Attributes
of an ideal coach
·
Characteristics
of effective coaching
·
Different
coaching styles
·
Creating
a culture of coaching in the organization
Coaching process and strategies
·
Identifying
development goals
·
Coaching
approaches
·
The
GROW Model
·
SWOT
analysis
Barriers to coaching
·
Personal
and organizational barriers to coaching
·
Strategies
to overcome these barriers
·
Common
coaching mistakes and misconceptions
Day Two
Maintaining professional relationships
·
Understanding
different behavioral styles
·
Building
and maintaining a culture of trust and openness
·
Creating
a shared goal and agenda with the coaches
·
Dealing
with difficult and unreasonable coaches
·
Potential
for offence in the coaching process
Different learning styles
·
Learning
needs assessment tools
·
Best
practice in agreeing learning outcomes
·
Personal
factors affecting effectiveness of coaching
·
Transference
of learning
·
Personal
action plans
Documenting the coaching program
·
Recording
and documenting the coaching progress
·
Benefits
of coaching records
·
Preparing
a coaching plan
·
Recording
diagnostic outcomes
Day Three
Effective Communication Skills
·
Training
(telling) versus coaching (asking)
·
Active
listening and questioning
·
Communication
and interpersonal skills
·
Responding
with empathy
Facilitating coaching meetings through effective questioning
·
Effective
questioning techniques
·
Different
types of questions
·
Using
the 'silence' technique
Giving and Receiving Feedback
·
Consequence
management
·
Why,
when and how to give praise
·
Why,
when and how to give criticism constructively
Ethics
·
Importance
of ethical standards in coaching
·
Diversity
issues and quality of opportunity
·
Ethics
and confidentiality
·
Coaching’s
safe environment
Legal and ethical issues
for consideration
The foundation of our training is anchored in activity-based experiential
learning. This methodology takes into consideration different learning and
communication styles, and more importantly language and cultural differences.
It is through active participation that the adoption and application of theory
is expedited.
Our training team pays careful attention to planning and
designing effective instructional methods essential for the transfer of
knowledge. It is the creative skill of our management trainers and consultants
that reveal untapped skills of the delegates through:
·
Group
discussion
·
Individual
and syndicate activities
·
Individual
and group tasks
·
Case
studies
·
Role
plays
·
Audio
and video evaluation
·
Action
planning
·
Experiential
learning games
·
Presentations
·
Assessments