Coaching Skills

  • Overview
  • Objectives
  • Course Content
  • Methodology

Coaching is now Recognized as the most effective way of developing people within an organization. It is an invaluable tool for managers who want to motivate and support their team to improve performance and manage change. Most organizations today utilize coaching to build alignment, accelerate goals, and develop current and future leaders. Corporate coaching is increasingly Recognized as a flexible and effective way of supporting staff to develop new skills and confidence. This course is designed to help managers understand coaching, how coaching fits with effective management and to acquire practical coaching techniques to use in their everyday work.


  • Understand the basic principles of coaching
  • Understand the role coaching plays in meeting an organization’s business challenges
  • Develop a comprehensive coaching approach
  • Encourage coaching conversations throughout the organization
  • Understand the difference between coaching and mentoring.
  • Know how to implement coaching as part of your management style.
  • Define the organization’s role in the coaching process.
  • Analyze the barriers to effective coaching
  • Know the resources required when conducting a coaching program
  • Manage and maintain professional relationships during coaching
  • Understand how to coach your team members to maximize their performance
  • Explore the different learning styles and how to effectively adapt your coaching style
  • Manage personal emotions so that they do not interfere with the coaching session.
  • Understand the steps in conducting coaching meetings
  • Identify what needs to be documented during a coaching process
  • Employ proven questioning techniques and provide effective feedback

Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.


Day One

Introduction to coaching

·         What is coaching?

·         Types of coaching

·         Benefits of coaching

·         The difference between coaching, counselling and mentoring

·         The key stages of coaching

The role of the team leader or manager as coach

·         Attributes of an ideal coach

·         Characteristics of effective coaching

·         Different coaching styles

·         Creating a culture of coaching in the organization

Coaching process and strategies

·         Identifying development goals

·         Coaching approaches

·         The GROW Model

·         SWOT analysis

Barriers to coaching

·         Personal and organizational barriers to coaching

·         Strategies to overcome these barriers

·         Common coaching mistakes and misconceptions


Day Two

Maintaining professional relationships

·         Understanding different behavioral styles

·         Building and maintaining a culture of trust and openness

·         Creating a shared goal and agenda with the coaches

·         Dealing with difficult and unreasonable coaches

·         Potential for offence in the coaching process

Different learning styles

·         Learning needs assessment tools

·         Best practice in agreeing learning outcomes

·         Personal factors affecting effectiveness of coaching

·         Transference of learning

·         Personal action plans

Documenting the coaching program

·         Recording and documenting the coaching progress

·         Benefits of coaching records

·         Preparing a coaching plan

·         Recording diagnostic outcomes


Day Three

Effective Communication Skills

·         Training (telling) versus coaching (asking)

·          Active listening and questioning

·          Communication and interpersonal skills

·          Responding with empathy

Facilitating coaching meetings through effective questioning

·         Effective questioning techniques

·         Different types of questions

·         Using the 'silence' technique

Giving and Receiving Feedback

·         Consequence management

·         Why, when and how to give praise

·         Why, when and how to give criticism constructively


·         Importance of ethical standards in coaching

·         Diversity issues and quality of opportunity

·         Ethics and confidentiality

·         Coaching’s safe environment

Legal and ethical issues for consideration


The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

·         Group discussion

·         Individual and syndicate activities

·         Individual and group tasks

·         Case studies

·         Role plays

·         Audio and video evaluation

·         Action planning

·         Experiential learning games

·         Presentations

·         Assessments


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