Business Etiquette Effective Work Habits

  • Overview
  • Objectives
  • Course Content
  • Methodology

Success in any industry relies on relationships, whether with co-workers, clients, suppliers or investors. When you are well-mannered and considerate in dealing with others, you create engaging, productive and long term business relationships.

This workshop will introduce delegates to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations. They will explore all forms of business etiquette: communication, telephone, meeting, e-mail, voicemail and more. It is specifically designed for people who want to polish their skills and improve their professional image.


  • Understand why etiquette is important
  • Know how to manage business introductions, meetings, dinners and events
  • Identify the etiquette for greetings and making introductions
  • Define the spatial arrangements: how to decide on proximity (standing or sitting) and why?
  • Identify and practice the proper manners for meeting
  • Know how to have a professional presence
  • Explore the etiquette in the workplace, business meetings, functions and trade shows
  • Analyze the communication guidelines
  • Understand how to create greater ease in all business situations

Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.


Day One

Understanding etiquette and ethics

·          Etiquette versus ethics

·         The importance of business etiquette

·         Do ethics have a ‘time’ and a ‘place’?

Rules in business etiquette

·         Honesty and integrity

·         Using intellectual property

·         Conflicts of interest

·         Accepting and receiving gifts

Dealing with people

·         Dealing with foreign business people

·         Attending Business meetings and functions

·         Making introductions and conversation

·         Understanding the different cultures and traditions

·         Meeting people for the first time

·         Giving compliments

·         Exchanging business cards


Day Two

Building personal credibility

·         Different communication styles

·         The ‘IMPACT’ rating

·         Body language

·         Behavioral styles

·         Staying ethical when dealing with difficult people and situations

Etiquette over the phone

·         Telephone etiquette

·         Making and receiving phone calls

·         Conference calls etiquette

·         Mobile phones


·         Appropriate use of e-mails (when to make a telephone call instead)

·         Common problems associated with e-mails

·         Netiquette and e-mail policies

·         Liability, copyright concerns, and computer viruses


The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited. Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

  • Group discussion
  • Individual and syndicate activities
  • Individual and group tasks
  • Case studies
  • Role plays
  • Audio and video evaluation
  • Action planning
  • Experiential learning games
  • Presentations
  • Assessments
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