Success in any industry relies on relationships, whether with
co-workers, clients, suppliers or investors. When you
are well-mannered and considerate in dealing with others, you create engaging,
productive and long term business relationships.
This workshop will introduce delegates to business etiquette, as
well as provide guidelines for the practice of business etiquette across
different situations. They will explore all forms of business etiquette:
communication, telephone, meeting, e-mail, voicemail and more. It is
specifically designed for people who want to polish their skills and improve
their professional image.
- Understand why etiquette is important
- Know how to manage business introductions, meetings, dinners and events
- Identify the etiquette for greetings and making introductions
- Define the spatial arrangements: how to decide on proximity (standing or sitting) and why?
- Identify and practice the proper manners for meeting
- Know how to have a professional presence
- Explore the etiquette in the workplace, business meetings, functions and trade shows
- Analyze the communication guidelines
- Understand how to create greater ease in all business situations
Day One
Understanding etiquette
and ethics
·
Etiquette
versus ethics
·
The
importance of business etiquette
·
Do
ethics have a ‘time’ and a ‘place’?
Rules in business
etiquette
·
Honesty
and integrity
·
Using
intellectual property
·
Conflicts
of interest
·
Accepting
and receiving gifts
Dealing with people
·
Dealing
with foreign business people
·
Attending
Business meetings and functions
·
Making
introductions and conversation
·
Understanding
the different cultures and traditions
·
Meeting
people for the first time
·
Giving
compliments
·
Exchanging
business cards
Day Two
Building personal
credibility
·
Different
communication styles
·
The
‘IMPACT’ rating
·
Body
language
·
Behavioral
styles
·
Staying
ethical when dealing with difficult people and situations
Etiquette over the phone
·
Telephone
etiquette
·
Making
and receiving phone calls
·
Conference
calls etiquette
·
Mobile
phones
E-mails
·
Appropriate
use of e-mails (when to make a telephone call instead)
·
Common
problems associated with e-mails
·
Netiquette
and e-mail policies
·
Liability,
copyright concerns, and computer viruses
The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited. Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:
- Group discussion
- Individual and syndicate activities
- Individual and group tasks
- Case studies
- Role plays
- Audio and video evaluation
- Action planning
- Experiential learning games
- Presentations
- Assessments