Being assertive is one of the most important skills that you can
have. In today’s competitive environment, you need to be assertive when
delegating, chairing, negotiating, motivating, selling, leading
and disagreeing.
It is also important to Recognize and understand that different
cultural expectations and demands place limitations and restrictions on people.
This program will look at these multi-cultural implications. The trainer will
aim to draw out best practices and to support and guide delegates in their aim
to be more assertive.
- Differentiate between confidence, assertiveness and aggression
- Learn how to become confident in your own abilities and what you say
- Explore techniques on how to enhance self-confidence in challenging situations
- Know how to maximize personal impact when communicating with others
- Appreciate the importance of understand the behavior of others
- Understand the different personal blocks to being assertive
- Discover how to calm aggressive people down and ‘turn them around’
- Explore how to ask for what you want without feeling uncomfortable
- Utilize methodologies for understanding your worth -- and the use of positive self-talk
- Understand why a pleasing appearance and body language are critical for creating a strong first impression
Day One
Self-confidence and
assertiveness
·
What
is self-confident?
·
What
assertiveness and assertiveness is not!
·
Identifying
and addressing your strengths and weaknesses
·
Creating
positive self-talk
·
Building
self-confidence and self-esteem
·
Different
behavioral styles
Communicating with
confidence
·
Communication
·
Body
language, words and tone of voice
·
Barriers
to communication and overcoming these barriers
·
Employing
language that builds authority and credibility
·
Avoiding
disempowering communication
·
Listening
and hearing; they are not the same thing
Sounding the part
·
The
importance of appearance
·
First
impressions count
·
Identifying
your worth
·
Sounding
confident
·
Using
“I” messages
Day Two
Dealing with emotions
·
Differentiate
between ‘emotional’ content and ‘message’ content
·
Using
emotional intelligence to influence
·
Getting
‘in touch’ with your feelings
·
Understanding
how your feelings affect your behavior
·
Taking
‘control’ of your emotions
Coping techniques
·
Building
rapport
·
Expressing
disagreement
·
Coming
to consensus
Self-Management
·
Understanding
your Johari window
·
Give
and receiving feedback assertively
·
Setting
SMART goals and objectives
·
Our
challenge to you
The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited. Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:
- Group discussion
- Individual and syndicate activities
- Individual and group tasks
- Case studies
- Role plays
- Audio and video evaluation
- Action planning
- Experiential learning games
- Presentations
- Assessments