Management Skills

  • Overview
  • Objectives
  • Course Content
  • Methodology

Managing processes and workload is just not enough nowadays. Instead, the modern manager needs to be able to motivate their team, be able to manage change, deal with difficult people, manage performance, coach and develop their staff … the list goes on!

Our Developing Management Skills program provides delegates with the knowledge and skills required for personal growth and team development, in a non-confrontational, interactive training environment. Following this workshop, you will go back to the workplace with a toolbox full of management skills that you can use to guarantee your success in managing yourself and others.


  • Identify the ‘core competencies’ required to be an effective manager
  • Understand the different functions and roles of a manager
  • Learn how to improve relationships through effective communication
  • Explore the different behaviour styles
  • Define what is a team and how to create a culture of teamwork
  • Analyse the importance of delegation and sharing responsibility
  • Appreciate the role of a manager during change and transition
  • Learn how to encourage and motivate your teams for peak performance
  • Identify the different leadership styles
  • Know how to resolve conflict and performance issues effectively
  • Develop planning and organising skills for maximum outcome
  • Solve problems and make decisions more effectively
  • Coach and develop staff through appraisals and feedback sessions
  • Run effective and organised meetings with action plan

Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.


Day One

Essentials management skills

·       Functions of management

·       Management theories

·       Qualities of a good vs bad manager

·       The cost of poor management

The role of a manager

·       6 management roles

·       Different leadership styles

·       Habits of highly effective leaders

·       The challenges facing leadership today

Communication skills

·       The pillars of communication

·       Your communication style

·       Verbal and non-verbal communication

Dealing with different behavioral styles

·       Different behavioral styles

·       Adjusting behavioral style for better relationships

·       The behavioral triangle

·       Assertiveness and self-confidence

Building high performance teams

·       Characteristics of teamwork

·       Working together – the tool-kit

·       Team building model


Day Two

Delegation skills

·       The importance of delegation

·       The process of delegation

·       Common mistakes when delegating

Managing and leading change

·       Process of change management

·       The leader – the change agent

·       Communicating change

·       Transition journey – five stages of change

Motivation skills and understanding others

·       Principles of motivation

·       Types of motivators

·       Dealing with demotivated employees

·       Creating an encouraging environment

Planning and goal setting

·       Characteristics of an effective planner

·       Setting realistic and manageable goals

·       Communicating goals and expectations to the team

Self and time management for successful performance

·       The four D’s of time management

·       Self-management and discipline

·       Minimizing interruptions, paperwork and meetings

·       Managing conflicting priorities


Day Three

Problem solving and decision making

·       Steps to solving problems

·       Getting to the root cause of the problem

·       Types of decision making

·       Thinking outside the box

Conflict management

·       Different types and levels of conflict and how to approach them

·       Managing difficult personalities and situations

·       Your role in settling disagreements between employees

Managing performance

·       Staff development plans

·       Performance review

·       Managing under-performance

·       Developing star performers

Giving and receiving feedback

·       Supportive and corrective feedback – how to apply the right fit

·       Rules when providing feedback

·       Steps of giving positive and negative feedback

·       Performance conversations

Coaching and counselling

·       Coaching vs counselling

·       Coaching moments – GROW model

·       The skill-will matrix

·       Johari window

Managing Meetings

·       Preparing for the meeting – the importance of agenda

·       Roles in a meeting

·       The cost of badly ran meetings


The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

·       Group discussion

·       Individual and syndicate activities

·       Individual and group tasks

·       Case studies

·       Role plays

·       Audio and video evaluation

·       Action planning

·       Experiential learning games

·       Presentations

·       Assessments


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