Managing processes and workload is just not enough nowadays.
Instead, the modern manager needs to be able to motivate their team, be able to
manage change, deal with difficult people, manage performance, coach and develop their staff … the list goes on!
Our Developing Management Skills program provides delegates with
the knowledge and skills required for personal growth and team development, in
a non-confrontational, interactive training environment. Following this
workshop, you will go back to the workplace with a toolbox full of management
skills that you can use to guarantee your success in managing yourself and
others.
- Identify the ‘core competencies’ required to be an effective manager
- Understand the different functions and roles of a manager
- Learn how to improve relationships through effective communication
- Explore the different behaviour styles
- Define what is a team and how to create a culture of teamwork
- Analyse the importance of delegation and sharing responsibility
- Appreciate the role of a manager during change and transition
- Learn how to encourage and motivate your teams for peak performance
- Identify the different leadership styles
- Know how to resolve conflict and performance issues effectively
- Develop planning and organising skills for maximum outcome
- Solve problems and make decisions more effectively
- Coach and develop staff through appraisals and feedback sessions
- Run effective and organised meetings with action plan
Day
One
Essentials management
skills
·
Functions of management
·
Management theories
·
Qualities of a good vs bad
manager
·
The cost of poor management
The role of a manager
·
6 management roles
·
Different leadership styles
·
Habits of highly effective
leaders
·
The challenges facing leadership
today
Communication skills
·
The pillars of communication
·
Your communication style
·
Verbal and non-verbal
communication
Dealing with different behavioral
styles
·
Different behavioral styles
·
Adjusting behavioral style for
better relationships
·
The behavioral triangle
·
Assertiveness and
self-confidence
Building high
performance teams
·
Characteristics of teamwork
·
Working together – the tool-kit
·
Team building model
Day
Two
Delegation skills
·
The importance of delegation
·
The process of delegation
·
Common mistakes when delegating
Managing and leading
change
·
Process of change management
·
The leader – the change agent
·
Communicating change
·
Transition journey – five stages
of change
Motivation skills and understanding
others
·
Principles of motivation
·
Types of motivators
·
Dealing with demotivated
employees
·
Creating an encouraging
environment
Planning and goal
setting
·
Characteristics of an effective
planner
·
Setting realistic and manageable
goals
·
Communicating goals and
expectations to the team
Self and time management
for successful performance
·
The four D’s
of time management
·
Self-management and discipline
·
Minimizing interruptions, paperwork and meetings
·
Managing conflicting priorities
Day
Three
Problem solving and
decision making
·
Steps to solving problems
·
Getting to the root cause of the
problem
·
Types of decision making
·
Thinking outside the box
Conflict management
·
Different types and levels of
conflict and how to approach them
·
Managing difficult personalities
and situations
·
Your role in settling
disagreements between employees
Managing performance
·
Staff development plans
·
Performance review
·
Managing under-performance
·
Developing star performers
Giving and receiving
feedback
·
Supportive and corrective
feedback – how to apply the right fit
·
Rules when providing feedback
·
Steps of giving positive and
negative feedback
·
Performance conversations
Coaching and counselling
·
Coaching vs counselling
·
Coaching moments – GROW model
·
The skill-will matrix
·
Johari window
Managing Meetings
·
Preparing for the meeting – the
importance of agenda
·
Roles in a meeting
·
The cost of badly ran meetings
The foundation of our training is anchored in activity-based
experiential learning. This methodology takes into consideration different
learning and communication styles, and more importantly language and cultural
differences. It is through active participation that the adoption and
application of theory is expedited.
Our training team pays careful attention to planning and
designing effective instructional methods essential for the transfer of
knowledge. It is the creative skill of our management trainers and consultants
that reveal untapped skills of the delegates through:
·
Group discussion
·
Individual and syndicate
activities
·
Individual and group tasks
·
Case studies
·
Role plays
·
Audio and video evaluation
·
Action planning
·
Experiential learning games
·
Presentations
·
Assessments