Implementation Support Services

Implementation Support is a planned approach to integrate new or upgraded software or systems into the existing workflow of an organizational structure to help ensure the success of a business’s overall system.  Successful implementation projects require the precise execution of planned tasks by resources dedicated to ensuring that project outcomes meet established success criteria. AEMS’s team of implementation support consultants work closely with your business to ensure you get the most out of your IT solutions, offering system implementation solutions, resources, and training. With our suite of services, ranging from ensuring the quality of a software application through testing activities, your business gets the support it needs to evolve and succeed in the face of advancing technology.

AEMS CAN OFFER IMPLEMENTATION SUPPORT FOR YOUR ORGANIZATION THROUGH:

  • Customized Training Development and Delivery: Investing in your employees is essential to your business’s success, especially where technology is concerned. Training helps keep employees engaged in their work and fosters long-term relationships with staff members. It also ensures your technology is being used effectively for maximum ROI.
  • Quality Assurance and Control: AEMS can help your business implement effective measures for quality assurance and quality control by providing a proven best practices framework, as well as skilled consultants with specialized quality assurance and quality control backgrounds.
  • Independent Verification and Validation (IV&V): AEMS can act as a third party for product verification and validation, checking whether the product meets user requirements and specifications.
  • Technology Consulting: AEMS offers platform agnostic consulting services for a wide range of IT solutions.
  • Data Mapping and Conversions: Data mapping and conversion is a tedious task, but a necessary task to move data across platforms. AEMS can help streamline the process by helping you pick effective data organization and conversion tools. These services help your business choose, implement and make the most of technological resources to support long-term success.

BENEFITS OF AEMS’S IMPLEMENTATION SUPPORT SERVICES

AEMS helps improve an organization’s systems at every level, ultimately improving the way they conduct business. With our effective implementation support services, businesses can benefit from:

Technical Expertise: AEMS’s team of implementation support consultants offers years of experience and knowledge in IT solutions. We’ll help you find the best solutions for your business, no matter your preferred platform.

Improved Efficiency: Our solutions help increase your efficiency by automating repetitive tasks and cutting down unnecessary extra steps. The result is faster processes and streamlined workflows.

Reduced Costs: With better solutions and greater efficiency, your business can cut costs and maximize income, resulting in greater overall profits.

AEMS achieves these results through the deployment of high-quality resources and best practices in IT solutions. Our hands-on, personalized approach means we’ll find you a unique solution that fits your business. We believe our experience is the difference and we have honed our services over the last 30 years to bring us to a point today where we fully understand the challenges our clients face and therefore consistently achieve outstanding customer service and satisfaction results. We take great pride in our people and only hire the best. These outstanding individuals are the best in the industry and have enabled us to build a company-wide team focused on service excellence.

We provide a comprehensive range of off-the-shelf implementation and support services that have been constructed with a focus on delivering the best results for our clients and meeting their business needs, we are however also flexible enough to adapt and provide bespoke solutions to meet any of our client’s requirements.
We offer a vast range of customizable Managed Implementation and Support Service packages, to ensure your IT investments enable efficient and effective services to be delivered to your users. Our flexible approach allows you to mix and match service level agreements across all your technologies, to create a package bespoke to your needs.
We can take responsibility for the design and installation of your projects, including full project management services for seamless implementation.
We can continuously monitor your service and provide full reports and KPIs to guarantee we stick to our SLA’s. We continuously review your IT infrastructure to ensure the integrity, security, and effectiveness of your service.
We offer comprehensive support services that monitor your network and assist your team, to ensure minimal interruption should you face technical issues. We can also deliver in-depth training to relevant staff to ensure full knowledge transfer.
We have hundreds of expert, UK-based team members you can contact over the phone, via email, or on our website, as well as a nationwide network of engineers that come to you.
We also offer a dedicated portal to provide a simple point of contact between your organization and Stone, where you can request changes, obtain help, and log incidents.
No IT infrastructure is too complex. Our teams are experienced in managing and supporting multifaceted IT environments. We deliver practical maintenance, automated service restoration, and valuable support tailored to your needs.

Project Implementation Support

Institutional Building and Capacity Development

Through the implementation support, AEMS intends to strengthen the implementation of the development project (DP) and technical capacity of relevant institutions and endowing these institutions with sustainable human development principles and methodologies. AEMS provides support to ministries in areas that will be essential to national ownership and sustainability, notably support services in the financial management, areas of recruitment, as well as training on policies and procedures as and when necessary, to support effective project execution. Through a “learning by doing” approach, AEMS as a development organization will seek to build and support the ministry’s long-term capacity for program management.
AEMS’s intention is in line with the framework for its forward-looking planning based on external evaluations, which notes that “AEMS must strengthen what is currently weak, decentralized capacities at the regional, local and community level, and it has to close the gaps between the more and less advanced regions in the country in the face of major regional disparities.” AEMS will provide its support to ministries through a project framework ultimately geared towards ensuring national ownership; and, under AEMS national execution arrangements, the Government is fully responsible for the realization of the objectives of projects, and for their sustainability.

Support Services

More specifically, AEMS will be responsible for providing specific support services to Ministries for the facilitation of the project activities, support to effective and timely delivery, and institutional capacity building. These support services include:

Recruitment through transparent and competitive standards

AEMS has accumulated vast experience in recruiting Project Staff based on the principles of transparency, gender sensitivity, and competitiveness. Indeed, these principles are a component of AEMS’s legal framework on recruitment. AEMS-Global will bring this experience to bear in the recruitment process for qualified national and international experts best suited for the management, implementation, and monitoring/evaluation of the projects. Selecting high-caliber project staffs are highly strategic since they are geared to facilitate efficient, effective, and transparent project management and coordination through monitoring and evaluation, recruitment, and coordination with relevant partners.

Cost-effective international training and technical assistance

As part of a global organization, AEMS-Global has access to an international network of professional, tested, internationally-reputed trainers with experience in providing training to staff and government counterparts for similar projects, based on the ultimate objective of capacity building and institutional strengthening. AEMS-Global helps the ministries to access these trainers to provide quality training to the project’s beneficiaries, as well as support to studies and research. This training will be provided in a cost-effective manner as foreseen in the “Technical Assistance and Staff Training” and other relevant sections of the Projects Appraisal Reports.

Cost saving on project staff

Through its 60 years of experience in Global, AEMS has built significant professional staff capacity and experience on project implementation and administrative/operational services. Through the implementation support, this capacity and experience tap and utilize, thereby reducing the number of project implementation positions foreseen in the projects. Through this reduction in staff positions and the use of its internal capacity, AEMS generates notable cost-savings to the overall loan portfolios.

Procurement according to Guidelines

AEMS monitors that industry-standard procurement principles (competitiveness, best value for money, transparency, fairness, efficiency, and economy) and compliance with the provisions of the Loans are complied with and respected. The AEMS, which has been directly implementing the projects of international finance organizations such as the World Bank, the OPEC, the IFAD, the EC, and many others or providing support to Ministries in the implementation of such projects for nearly 50 years now, is specialized in the “Procurement Rules and Procedures” that these organizations require in the implementation of externally funded projects. Great difficulties arise from mistakes to be made in these rules and implementation standards, which are rather complicated and with which our ministries have only recently become familiar. The AEMS, which is an international organization, provides support in these areas, which are one of the most critical points in externally funded projects, and assumes all responsibility in accordance with the agreement. In this way, the year-end closures and auditing process through both Treasury and external auditing companies could be finalized without having any complications.

Full package of financial management and reporting, and bypassing the bureaucratic difficulties that raise from domestic legislation

The AEMS, which has been directly implementing the projects of international finance organizations is also specialized in the “Financial Management and Reporting Rules and Procedures” that these organizations require in the implementation of externally funded projects. The implementation support for the financial management covers all kinds of financial activities such as preparation of annual work plans and budget in the appropriate format, preparation and issuance of loan withdrawal application, annual review of progress against work plan, and cash flow control according to the AWAB, agreement on necessary budget revisions, preparation of annual financial statements for presentation to auditors, control of the financial products for timely delivery.

The implementation support services also cover overcoming the difficulties that rises due to the discord in the domestic legislation, and bureaucracy. The domestic legislation applicable to the use of loans for externally funded projects in Global puts the implementing organizations in difficulty. In particular:

During the first 3 months of the year, the Ministry of Finance does not release appropriations. As a result, the activities and expenditures planned for the first 3 months of the year are stopped and project activities are slowed down. In particular, no payment can be made during this period to the project consultants to be retained. In particular, if the project is above agriculture, then the spring sowing and planting season are missed as no inputs can be obtained due to the lack of appropriations in the first 3 months, and as a result, certain agricultural activities can only be performed with a delay of one year.
The use of the appropriations set aside for a project during the year takes a long time due to the red tape at the Ministry of Finance and the accounting office, and this slows down the project activities and expenditures planned for the entire duration of the project.
Again due to domestic legislation, great difficulties are encountered in the recruitment of short-term technical consultants and project staff and in the payment of money to them, and such project activities can hardly be carried out in time.
All these difficulties result either in a failure to make sufficient use of these resources which are obtained as an external loan and on which interest is paid or in the project deadline being extended. In either case, there is a waste of resources in question.
The AEMS also provides ministries with strategic support in the reporting standards required to be implemented under those rules and procedures and in the reports that are generated and assume all responsibility in accordance with the agreement. Preparation of the yearly progress reports, semi-annual reports, cash flow reports, productivity on financial management measures and reports, cash flow management are some of the reports prepare by AEMS under the implementation support service

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